Frequently Asked Questions
Everything you need to know about the latest Xiaomi innovations.
What is the Xiaomi Crowdfunding model?
Our crowdfunding platform allows users to support and purchase the latest Xiaomi ecosystem products before they hit the mass market. By backing a project, you help bring innovative electronics to life at a special introductory price.
How long does shipping take for crowdfunding projects?
Shipping timelines vary by product. Since these items are often in the final stages of production, estimated delivery dates are listed on each product page. Generally, items ship within 30 to 60 days after a successful funding campaign.
Are these products covered by a warranty?
Yes, all electronics purchased through our store come with a standard 12-month manufacturer warranty that covers hardware defects and technical malfunctions under normal use.
What happens if a project does not reach its funding goal?
If a crowdfunding project fails to reach its target within the specified timeframe, all backers will receive a full refund to their original payment method within 5-7 business days.
Can I cancel my order or request a return?
You can cancel your pledge at any time before the funding period ends. Once the product has shipped, returns are accepted within 14 days of delivery, provided the item is in its original, unopened packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets to ensure a secure and seamless checkout process for our global community.